EXECUTIVE LEADERSHIP · INTERIM QUALITY DIRECTOR
An Interim Quality Director with the authority to hold shipment.
CE Interim appoints proven Interim Quality Directors when a customer has imposed controlled shipping, a certification is exposed, or a quality system has stopped producing the evidence the business needs to defend itself.
Důvěrnost od prvního kontaktu. Prověřený manažer, který odpovídá požadavkům zakázky a je připraven nastoupit do 72 hodin od dokončení zadání zakázky.
Hierarchická struktura
PLANT MANAGER · COO · GROUP QUALITY
INTERIM QUALITY DIRECTOR
QUALITY SYSTEMS · CONTAINMENT · LABORATORY · SUPPLIER QUALITY
1,500+
Počet zakázek realizovaných ročně v rámci aliance
90+
Provozní partneři po celém světě
30+
Zahrnuté země
95%
Přeshraniční mandáty
72 hodin
Od zadání až po zahájení mise
Definice
What is an Interim Quality Director?
An Interim Quality Director is an experienced quality executive appointed for a defined period to take control of a quality system that has failed in front of a customer. The mandate covers containment, root cause, the corrective action evidence trail, the relationship with the customer’s supplier quality function, and the certification exposure that follows.
The appointment is typically triggered when escalation, audit findings or launch failure require executive quality leadership. A customer has imposed controlled shipping, an audit has produced findings the business cannot close, or a launch is failing validation, and the internal team is either overwhelmed or has already lost credibility with the customer.
Escalation is not a quality problem that has been discovered. It is a quality problem that has been visible to the customer for some time, and the evidence trail now has to be rebuilt while under observation.
Spouštěče událostí
When businesses appoint an Interim Quality Director
01
A customer has imposed controlled shipping
The customer has imposed an enhanced containment regime, potentially including full inspection, additional reporting or customer-specific controls. The internal team is spending its time containing escapes rather than eliminating the cause.
02
Escalation has moved to third-party inspection
The customer has escalated to third-party inspection or another formal containment level. Depending on the OEM, the customer specific requirements and the certification scheme, certification-body notification or additional audit action may also be required.
03
The relationship is close to business on hold
Containment has not worked, the customer is assembling a task force, and new business at the site is at risk.
04
Corrective actions keep being reopened
Problem reports are closed and the defect returns. The corrective actions addressed symptoms, the customer has noticed the pattern, and credibility is now the issue rather than the individual defect.
05
An audit has produced findings nobody can close
A certification or customer audit has raised non-conformances against a timetable the business is behind. Closing them requires evidence the current system does not generate.
06
A launch is failing validation
Part approval is not being achieved, capability studies are not holding, and the programme timeline is now compressing against a customer start of production.
07
The quality leader has gone mid-escalation
Departure at the point of maximum pressure, taking the customer relationship and the history of the issue with them. In CE Interim’s experience, a permanent appointment can take two to three months, and the customer may notice the discontinuity from the first missed report.
08
An acquired plant is not at group standard
A site has joined a group with different quality expectations, different documentation and a different customer base, and the gap has to be closed before it becomes a customer issue.
Je to správné sedadlo?
Does the situation require an Interim Quality Director?
The determining question is whether the quality system is the problem, or whether quality is where a wider loss of control is becoming visible.
Appoint an Interim Quality Director when:
- A customer escalation has to be contained and then closed with evidence.
- Certification is exposed and the timetable is set by the certification body.
- The quality system produces documentation rather than control.
- The customer’s supplier quality function needs a credible counterparty.
- A launch or validation programme has to recover against a fixed customer date.
Rozhodovací pravidlo
When the failure is inside the quality system and the counterparty is the customer’s quality organisation, this is the appropriate appointment.
Když je ta správná jiná role
Where the site as a whole has lost control, and quality is one symptom alongside delivery, cost and morale, an Interim Plant Manager addresses the cause and quality recovers with it.
Where the defects originate upstream in supplier material rather than in the plant, an Interim Supply Chain Director owns the supplier recovery.
Where the problem spans several sites, an Interim COO carries the authority.
CE Interim nejprve vymezuje mandát a teprve poté doporučuje danou funkci.
Srovnání rolí
Which response does the situation need?
Posuňte tabulku do strany →
| Dočasný ředitel pro kvalitu | Interim Plant Manager | Interim COO | Third-party inspection | |
|---|---|---|---|---|
| Addresses | The quality system and the evidence | The whole site | Several sites or functions | The symptom |
| Counterparty | Customer supplier quality, certification body | Customer, plant team, group | Group operations | The containment |
| Fixes | Root cause, control plan, documented control | Daily control across the plant | Coordination across sites | The escape, not the cause |
| Jmenován v době, kdy | Quality is the failure | Quality is one symptom of several | The failure crosses sites | Containment is mandated |
| Ends when | The customer de-escalates on evidence | The plant runs predictably | The operation coordinates | The customer says so |
| Čas začít | Do 72 hodin od obdržení zadání | Do 72 hodin od obdržení zadání | Do 72 hodin od obdržení zadání | Days, and it runs until de-escalation |
Dočasný ředitel pro kvalitu
Interim Plant Manager
Interim COO
Third-party inspection
Způsoby poruchy
Proč tyto schůzky selhávají
Containment is treated as the fix.
One hundred per cent inspection is put in place, the defects stop reaching the customer, and the organisation exhales. Nothing about the process has changed. Containment is expensive, temporary and visible, and a customer that sees containment without root cause draws the obvious conclusion.
A quality appointment is made when the site has lost control.
Quality is the most measurable symptom, so it is the one that triggers the call. Where delivery, maintenance and planning are failing alongside it, a quality director can improve the documentation and cannot fix the plant.
The evidence trail is built after the fact.
Corrective actions are recorded to satisfy the customer rather than generated by a system that actually controls the process. It is visible in an audit, it is visible to an experienced supplier quality engineer, and once it is noticed the relationship problem becomes larger than the defect.
The certification exposure is discovered late.
Escalation to third-party inspection can carry a notification obligation to the certification body, depending on the customer’s specific requirements and the certification scheme. Where a certificate is exposed, the consequences can extend beyond the programme that triggered the escalation. That is why certification exposure should be assessed alongside the customer escalation rather than treated as a separate issue.
Rozsah pravomocí
What an Interim Quality Director mandate should include
Jasně stanovená hierarchická struktura, na které se strany dohodly před zahájením spolupráce.
Whether the executive reports to the plant manager, the COO or group quality determines what can be decided during an escalation. Customers and certification bodies both establish this early.
Authority to stop shipment.
The right to hold product. A quality mandate without it is advisory, and every difficult decision returns to the person under commercial pressure to ship.
Ownership of the customer quality relationship.
The executive is the counterparty to the customer’s supplier quality function rather than an attendee at their reviews. During escalation the customer needs one credible voice, consistently.
Authority over the control plan and the process.
The right to change inspection, controls and process parameters, not to recommend changes to someone who will schedule them. Root cause without the authority to act on it is a report.
Certification ownership.
Accountability for any notification obligations and the certification exposure, including direct dealing with the certification body where escalation requires it.
Authority over the quality organisation.
The ability to reallocate responsibility and address capability gaps, including in the laboratory and in supplier quality.
Poznámka o autoritě
Authority must be proportional to the decisions the mandate requires in its first thirty days. In an escalation the customer is measuring response speed as closely as response quality, and an executive who has to seek approval is measured on both.
Zákonná odpovědnost, rozsah a krytí
Zákonná odpovědnost.
Where the mandate requires it, the executive may receive defined authority to hold shipment and sign off quality releases, delegated statutory duties or, where formally appointed and permitted by the local corporate structure, a statutory position. The scope is agreed before the start rather than assumed.
Rozsah práce se sjedná ještě před zahájením činnosti vedoucího pracovníka.
Klient, společnost CE Interim a vedoucí pracovník písemně stanoví povinnosti, pravomoci a podpisové limity.
Pojištění se sjednává na základě pověření.
Vedoucí pracovníci mají sjednáno vlastní pojištění profesní odpovědnosti a pojištění odpovědnosti členů představenstva a vedoucích pracovníků. U některých zakázek toto pojištění zajišťuje nebo na něj přispívá klient. Společnost CE Interim a každý člen aliance Valtus Alliance má rovněž sjednáno vlastní pojištění.
Oblouk mandátu
How an Interim Quality Director mandate unfolds
The customer sets much of the timetable. A common pattern, not a fixed methodology.
01
Week one
Make containment credible
A verified containment plan, an active root-cause investigation and direct communication with the customer established immediately. The first week should demonstrate that the response is controlled, evidenced and materially different from the conditions that allowed the escalation.
02
Weeks two to eight
Fix the process, not the paperwork
Root cause to a level that survives challenge. Change the control plan, the process and the inspection where the analysis requires it. Build the evidence trail as the system produces it rather than assembling it afterwards. Manage the certification exposure deliberately.
03
Beyond
Earn de-escalation
De-escalation is granted on evidence, not on assurance, and typically requires sustained verified performance over a period the customer defines. Establish who inherits the containment discipline, the revised control plan and the customer relationship before the mandate ends.
ESCALATION MANDATE · 6 TO 12 MONTHS
In CE Interim’s experience, the first ninety days are used to establish containment, root-cause discipline and a credible recovery cadence. Formal de-escalation depends on sustained verified performance over the period the customer requires, so the mandate may run longer than the internal process recovery itself.
DE-ESCALATION · SET BY THE CUSTOMER
Formal de-escalation is granted on sustained verified evidence over a period the customer defines, not on assurance.
Promluvte si s partnerem o tom, co se od vás očekává, než vám to situace sama určí.
Výsledky a předání
What effective interim quality leadership should achieve
Containment the customer believes
The response is verified rather than asserted, and it holds without daily escalation.
Root cause that survives challenge
The analysis stands up to an experienced supplier quality engineer rather than closing an action.
Control, not documentation
The process produces conforming parts because it is controlled, and the evidence is a by-product rather than the objective.
Certification protected
Notification obligations are met and the certificate is not put at risk for the sake of a single programme.
One credible voice
The customer deals with a consistent counterparty and stops escalating internally to find someone who will answer.
Předání
The containment discipline, the revised control plan and the customer relationship pass to named people before the mandate ends, agreed deliberately so the plant does not quietly drift back.
Koho vysíláme
The Interim Quality Directors we appoint
Has been through escalation and out the other side.
Has taken a plant from controlled shipping to formal de-escalation with the evidence the customer required. That is a specific experience that changes how the executive handles the customer, the evidence trail and the de-escalation path.
Has led an OEM review, not attended one.
Credibility in that room influences how much time the business is given, and how the customer weighs recovery against placing business on hold.
Knows what the certification body requires.
The notification obligations that may apply, the audit consequences, and how to manage exposure so one programme’s failure does not unnecessarily expose other customer programmes or contracts at the site.
Can change a process, not only measure one.
Root cause is analytical. Correcting it means changing controls, parameters and behaviour on the shopfloor, which is a different capability and the one that determines whether the defect returns.
Has held product when it was commercially inconvenient.
The authority to stop shipment is only real if the executive has used it before, against pressure from the people whose numbers depend on the truck leaving.
CE Interim works through more than 90 operating partners across the Valtus Alliance, in over 30 countries. That reach is what makes it possible to match the customer, the sector and the escalation stage within 72 hours.
Model jmenování
Od důvěrného informování až po jmenování do vedoucí funkce
01
Informace o aktuální situaci
A Partner conversation under NDA. What the customer has imposed, what has been promised, where the certification exposure sits, and what authority can be delegated.
02
Definice mandátu a posouzení konkrétních problémů
CE Interim defines the scope, the reporting line and the authority to hold product, then interviews each executive for this customer, this escalation stage and this process rather than against a generic quality profile.
03
Představení, jmenování a správa
Získáte malý počet skutečně vhodných manažerů, nikoli pouhý seznam životopisů. Rozhodnutí o jmenování je na vás a partner společnosti CE Interim zůstává zapojený až do samotné realizace.
Přeshraniční napětí
Proč přeshraniční mandáty generálních ředitelů častěji selhávají
Co potřebuje majitel nebo centrála
- Špatné zprávy hned na začátku, ne až dodatečně
- Očekávání akcionářů se odrážejí v tom, co společnost ve skutečnosti dělá
- Někdo, kdo bude místní odpověď zpochybňovat, místo aby ji jen přebíral
- Přímá linka a eskalace v okamžiku, kdy se něco pohne
Co potřebují místní podniky
- Viditelné vedení, které je skutečně přítomné, nikoli jen popisované
- Důvěryhodnost u vedení a zaměstnanců
- Skutečná rozhodovací pravomoc namísto předávání záležitostí nadřízeným
- Priority, kterých lze dosáhnout s pomocí stávajících lidí, systémů a trhu
Oba seznamy jsou opodstatněné a prozatímní generální ředitel je jedinou osobou, která je má oba. Mandát končí v okamžiku, kdy tento vedoucí pracovník začne zastupovat jednu stranu vůči druhé.
Oblasti, ve kterých nejčastěji pracujeme
Situační moduly
Typical Interim Quality Director mandates
Provozní turnaround
A customer escalation is running and containment is not convincing anyone. The mandate is to make the response credible in week one and to fix the process the escalation has exposed.
Krize a restrukturalizace
Escalation has reached third-party inspection or the threat of business on hold, and certification is exposed. The mandate is to protect the site’s entire customer position, not only the programme that failed.
Integrace po fúzi a vyčlenění
An acquired plant is not at group quality standard and the gap will become a customer issue. The mandate is to close it before the customer finds it.
Kritické volné místo ve vedoucí funkci
The quality leader has gone during an escalation, taking the history and the relationship. The mandate is to restore a credible counterparty immediately.
Pracovní prostředí v jednotlivých odvětvích
Where CE Interim appoints Interim Quality Directors
Primární odvětví
Podává se také
Vlastnické struktury
Znalost odvětví je důležitá because automotive escalation procedure, aerospace approval and medical device regulation are different disciplines with different consequences, and the selection criterion reflects the customer’s standard rather than the industry label.
Důkazy z případu
Escalation mandates in practice
Owner in Western Europe · Intervention in Romania · Automotive supply · Corporate group
Customer escalation contained at a Romanian automotive plant
Situace
A plant had reached formal customer escalation, with the containment in place failing to convince the customer and the site’s certification exposed.
Pověření
CE Interim deployed at site level, establishing a verified containment plan, an active root-cause investigation and direct communication with the customer within the first days.
Výsledek
Formal de-escalation was granted on sustained verified performance over a period the customer defined, and the containment discipline and rebuilt customer relationship were handed over before the assignment ended so the plant would not drift back.
Private equity backed European industrial technology manufacturer · Advanced mechanical and precision manufacturing · More than 700 people · Customers across European and international defence markets
Quality leadership through a defence-driven capacity scale-up, Czechia
Situace
Following a significant increase in defence-related orders, the business was expanding manufacturing capacity. Growth exposes a quality system before it exposes machinery: the escalation risk in a scale-up of this kind comes from accepting
orders the process cannot yet hold.
Pověření
Interim quality leadership to improve first-pass yield, reduce rework, optimise quality processes and release additional capacity across the operation.
Výsledek
Quality performance was stabilised as production capacity increased, with first-pass yield improved, rework reduced and quality ownership strengthened across the operation. The site gained additional usable capacity without allowing the growth ramp to translate into recurring quality failures.
Náklady a doba trvání
What an Interim Quality Director mandate costs and how long it runs
Cena zakázky se stanovuje jako denní sazba v závislosti na rozsahu, pravomocích a délce trvání. Nejedná se o procentní podíl z platu, ani o provizi za zprostředkování, ani o počáteční investici. Platíte za dny odpracované v rámci dohodnuté zakázky a sazba je potvrzena ještě předtím, než daný manažer nastoupí do funkce.
Orientační denní sazba
1 000 € – 3 000 €
Větší, pokud se v rámci mandátu jedná o zákonnou funkci nebo o přeshraniční záležitosti.
Doba trvání a milníky
Escalation mandate
Šest až dvanáct měsíců
Recovery cadence and containment established
Through the first ninety days
Vedoucí pracovník na místě
Do 72 hodin od dokončení zadání
Co ovlivňuje tuto hodnotu.
The escalation stage and whether certification is exposed. The customer’s own reporting and evidence requirements. Whether supplier quality upstream sits inside the mandate. Whether a launch or validation programme runs concurrently. Every mandate is delivered on site.
Vůči čemu by se to mělo měřit.
Nejde o náklady spojené s tímto nařízením, ale o náklady vyplývající z toho, že situace přetrvává bez odpovědného výkonného orgánu, zatímco se rozhodnutí odkládají.
Kolik skutečně zaplatíte.
Partner vám sdělí částku již při prvním důvěrném rozhovoru. Bez poplatku a bez závazků.
Otázky
Questions plant and group leadership ask
Interim Quality Director or Interim Plant Manager?
Quality Director where the quality system and the customer relationship are the failure. Plant Manager where quality is one symptom alongside delivery, cost and morale, in which case fixing the site fixes the quality with it.
Does customer escalation put our certification at risk?
It can, depending on the customer and the certification scheme. Escalation to third-party inspection may carry a notification obligation to the certification body, and where a certificate is exposed the consequences can extend beyond the programme that triggered the escalation. That is why certification exposure should be assessed alongside the customer escalation rather than assumed to be limited to the programme that triggered it.
How quickly does the customer expect to see something?
Very quickly. A verified containment plan, an active root-cause investigation and direct communication should normally be established within the first week, subject to the customer’s own escalation requirements. The customer is weighing whether this response differs from the last one, and that judgement forms early.
How long does de-escalation take?
Longer than containment. De-escalation is granted on sustained verified evidence over a period the customer defines, not on assurance, and the customer’s confidence recovers more slowly than the process does.
We already have a third-party inspection provider. Why appoint an executive?
Third-party inspection primarily provides containment. An Interim Quality Director holds executive accountability for the wider recovery: root cause, process and control-plan changes, customer communication, certification exposure and internal quality governance. Containment without those is a cost that runs indefinitely.
Jaké pravomoci má prozatímní správce?
Authority to stop shipment, ownership of the customer quality relationship, authority over the control plan and process, and accountability for certification exposure. Agreed before the executive starts, so containment, process and customer decisions do not stall while approvals are sought.
Can the mandate cover supplier quality as well?
Where the defects originate in supplied material, yes, though if the failure is genuinely upstream the appropriate appointment may be an Interim Supply Chain Director owning the supplier recovery. A Partner will say which.
Kdo uzavírá smlouvu s výkonným pracovníkem a jaké povinnosti má zadavatel?
Společnost CE zajišťuje dočasné personální obsazení na bázi „business-to-business“ a dočasný manažer se nestává stálým zaměstnancem klienta. Smluvní stranou je místní subjekt nebo regionální centrum v závislosti na zemi, kde se zásah uskutečňuje, a je vybíráno z více než třiceti subjektů v rámci aliance Valtus. Pracovní poměr, daňové povinnosti, povinnosti v oblasti sociálního zabezpečení a související závazky závisí na příslušné jurisdikci, struktuře smlouvy a okolnostech mandátu, proto je spolupráce strukturována podle země, ve které je práce vykonávána.
Kdo nese riziko v případě, že výkonný pracovník zastává formální funkci?
Pojištění se sjednává pro každý jednotlivý mandát. Vedoucí pracovník má sjednáno vlastní pojištění odpovědnosti členů představenstva a vedoucích pracovníků a profesní odpovědnosti; u některých mandátů toto pojištění zajišťuje nebo na něj přispívá klient. Společnost CE Interim a každý člen aliance Valtus Alliance mají rovněž sjednáno vlastní pojištění. Rozsah odpovědnosti, její hranice a podpisové limity jsou písemně dohodnuty mezi klientem, společností CE Interim a vedoucím pracovníkem před zahájením jeho činnosti.
Does the executive need experience with our specific customer?
Experience of that customer’s escalation procedure matters, because the requirements, reporting cadence and terminology differ between manufacturers. CE Interim matches customer, sector and escalation stage rather than the job title.
Our customer has put us on controlled shipping. What happens first?
A containment plan the customer can verify rather than take on assurance, an active root-cause investigation, and direct communication established within the first week. The customer is deciding whether this response differs from the last one, and that judgement forms early.
Can the interim deal with the certification body directly?
Where the mandate requires it, yes. Escalation to third-party inspection may carry a notification obligation depending on the customer and the scheme, and handling that conversation badly can put the certificate at risk beyond the programme that failed.
Jak to nakonec dopadne?
A deliberate handover. The containment discipline, the revised control plan and the customer relationship pass to named people inside the business, agreed before the assignment ends.
Containment buys time. It does not buy back confidence.
Promluvte si přímo s jedním z partnerů společnosti CE Interim o situaci ve vedení, zadání a požadovaných pravomocích. Jedná se o důvěrný rozhovor, který vás k žádnému jmenování nezavazuje.
Odpověď partnera do 24 hodin. Naléhavé situace týkající se vedení mají přednost.
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