EXECUTIVE LEADERSHIP · INTERIM QUALITY DIRECTOR
An Interim Quality Director with the authority to hold shipment.
CE Interim appoints proven Interim Quality Directors when a customer has imposed controlled shipping, a certification is exposed, or a quality system has stopped producing the evidence the business needs to defend itself.
Zaupno od prvega stika. Preverjen vodstveni kadrovski kandidat, ki ustreza zahtevam naročila in je pripravljen začeti delati v 72 urah po prejemu popolnega opisa naročila.
Hierarhična podrejenost
PLANT MANAGER · COO · GROUP QUALITY
INTERIM QUALITY DIRECTOR
QUALITY SYSTEMS · CONTAINMENT · LABORATORY · SUPPLIER QUALITY
1,500+
Število izvedenih naročil na leto v okviru zveze
90+
Poslovni partnerji po vsem svetu
30+
Zajete države
95%
Čezmejna pooblastila
72 ur
Od prejemu navodil do začetka misije
Opredelitev
What is an Interim Quality Director?
An Interim Quality Director is an experienced quality executive appointed for a defined period to take control of a quality system that has failed in front of a customer. The mandate covers containment, root cause, the corrective action evidence trail, the relationship with the customer’s supplier quality function, and the certification exposure that follows.
The appointment is typically triggered when escalation, audit findings or launch failure require executive quality leadership. A customer has imposed controlled shipping, an audit has produced findings the business cannot close, or a launch is failing validation, and the internal team is either overwhelmed or has already lost credibility with the customer.
Escalation is not a quality problem that has been discovered. It is a quality problem that has been visible to the customer for some time, and the evidence trail now has to be rebuilt while under observation.
Sprožilci dogovora
When businesses appoint an Interim Quality Director
01
A customer has imposed controlled shipping
The customer has imposed an enhanced containment regime, potentially including full inspection, additional reporting or customer-specific controls. The internal team is spending its time containing escapes rather than eliminating the cause.
02
Escalation has moved to third-party inspection
The customer has escalated to third-party inspection or another formal containment level. Depending on the OEM, the customer specific requirements and the certification scheme, certification-body notification or additional audit action may also be required.
03
The relationship is close to business on hold
Containment has not worked, the customer is assembling a task force, and new business at the site is at risk.
04
Corrective actions keep being reopened
Problem reports are closed and the defect returns. The corrective actions addressed symptoms, the customer has noticed the pattern, and credibility is now the issue rather than the individual defect.
05
An audit has produced findings nobody can close
A certification or customer audit has raised non-conformances against a timetable the business is behind. Closing them requires evidence the current system does not generate.
06
A launch is failing validation
Part approval is not being achieved, capability studies are not holding, and the programme timeline is now compressing against a customer start of production.
07
The quality leader has gone mid-escalation
Departure at the point of maximum pressure, taking the customer relationship and the history of the issue with them. In CE Interim’s experience, a permanent appointment can take two to three months, and the customer may notice the discontinuity from the first missed report.
08
An acquired plant is not at group standard
A site has joined a group with different quality expectations, different documentation and a different customer base, and the gap has to be closed before it becomes a customer issue.
Ali je to pravi sedež?
Does the situation require an Interim Quality Director?
The determining question is whether the quality system is the problem, or whether quality is where a wider loss of control is becoming visible.
Appoint an Interim Quality Director when:
- A customer escalation has to be contained and then closed with evidence.
- Certification is exposed and the timetable is set by the certification body.
- The quality system produces documentation rather than control.
- The customer’s supplier quality function needs a credible counterparty.
- A launch or validation programme has to recover against a fixed customer date.
Pravilo za odločanje
When the failure is inside the quality system and the counterparty is the customer’s quality organisation, this is the appropriate appointment.
Ko je prava ravno druga vloga
Where the site as a whole has lost control, and quality is one symptom alongside delivery, cost and morale, an Interim Plant Manager addresses the cause and quality recovers with it.
Where the defects originate upstream in supplier material rather than in the plant, an Interim Supply Chain Director owns the supplier recovery.
Where the problem spans several sites, an Interim COO carries the authority.
CE Interim najprej opredeli mandat, šele nato pa priporoči vlogo.
Primerjava vlog
Which response does the situation need?
Pomaknite tabelo vstran →
| Začasni direktor za kakovost | Začasni vodja obrata | Začasni operativni direktor | Third-party inspection | |
|---|---|---|---|---|
| Addresses | The quality system and the evidence | The whole site | Several sites or functions | The symptom |
| Counterparty | Customer supplier quality, certification body | Customer, plant team, group | Group operations | The containment |
| Fixes | Root cause, control plan, documented control | Daily control across the plant | Coordination across sites | The escape, not the cause |
| Imenovan, ko | Quality is the failure | Quality is one symptom of several | The failure crosses sites | Containment is mandated |
| Ends when | The customer de-escalates on evidence | The plant runs predictably | The operation coordinates | The customer says so |
| Čas za začetek | V 72 urah od prejema navodil | V 72 urah od prejema navodil | V 72 urah od prejema navodil | Days, and it runs until de-escalation |
Začasni direktor za kakovost
Začasni vodja obrata
Začasni operativni direktor
Third-party inspection
Načini okvare
Zakaj ti imenovanja spodletijo
Containment is treated as the fix.
One hundred per cent inspection is put in place, the defects stop reaching the customer, and the organisation exhales. Nothing about the process has changed. Containment is expensive, temporary and visible, and a customer that sees containment without root cause draws the obvious conclusion.
A quality appointment is made when the site has lost control.
Quality is the most measurable symptom, so it is the one that triggers the call. Where delivery, maintenance and planning are failing alongside it, a quality director can improve the documentation and cannot fix the plant.
The evidence trail is built after the fact.
Corrective actions are recorded to satisfy the customer rather than generated by a system that actually controls the process. It is visible in an audit, it is visible to an experienced supplier quality engineer, and once it is noticed the relationship problem becomes larger than the defect.
The certification exposure is discovered late.
Escalation to third-party inspection can carry a notification obligation to the certification body, depending on the customer’s specific requirements and the certification scheme. Where a certificate is exposed, the consequences can extend beyond the programme that triggered the escalation. That is why certification exposure should be assessed alongside the customer escalation rather than treated as a separate issue.
Obseg pooblastil
What an Interim Quality Director mandate should include
Določena hierarhična linija poročanja, dogovorjena pred začetkom.
Whether the executive reports to the plant manager, the COO or group quality determines what can be decided during an escalation. Customers and certification bodies both establish this early.
Authority to stop shipment.
The right to hold product. A quality mandate without it is advisory, and every difficult decision returns to the person under commercial pressure to ship.
Ownership of the customer quality relationship.
The executive is the counterparty to the customer’s supplier quality function rather than an attendee at their reviews. During escalation the customer needs one credible voice, consistently.
Authority over the control plan and the process.
The right to change inspection, controls and process parameters, not to recommend changes to someone who will schedule them. Root cause without the authority to act on it is a report.
Certification ownership.
Accountability for any notification obligations and the certification exposure, including direct dealing with the certification body where escalation requires it.
Authority over the quality organisation.
The ability to reallocate responsibility and address capability gaps, including in the laboratory and in supplier quality.
Opomba o avtorstvu
Authority must be proportional to the decisions the mandate requires in its first thirty days. In an escalation the customer is measuring response speed as closely as response quality, and an executive who has to seek approval is measured on both.
Zakonita odgovornost, obseg in kritje
Zakonita odgovornost.
Where the mandate requires it, the executive may receive defined authority to hold shipment and sign off quality releases, delegated statutory duties or, where formally appointed and permitted by the local corporate structure, a statutory position. The scope is agreed before the start rather than assumed.
Obseg dela se dogovori, preden izvajalec začne z delom.
Naročnik, podjetje CE Interim in izvršni direktor pisno opredelijo naloge, pristojnosti in omejitve glede podpisovanja.
Zavarovanje se sklene za vsak mandat posebej.
Vodstveni delavci imajo sklenjeno lastno zavarovanje poklicne odgovornosti ter zavarovanje za člane upravnega odbora in vodstvene delavce. Pri nekaterih naročilih to zavarovanje zagotovi ali k njemu prispeva naročnik. Tudi podjetje CE Interim in vsak član Valtus Alliance ima sklenjeno lastno zavarovanje.
Mandatni lok
How an Interim Quality Director mandate unfolds
The customer sets much of the timetable. A common pattern, not a fixed methodology.
01
Week one
Make containment credible
A verified containment plan, an active root-cause investigation and direct communication with the customer established immediately. The first week should demonstrate that the response is controlled, evidenced and materially different from the conditions that allowed the escalation.
02
Weeks two to eight
Fix the process, not the paperwork
Root cause to a level that survives challenge. Change the control plan, the process and the inspection where the analysis requires it. Build the evidence trail as the system produces it rather than assembling it afterwards. Manage the certification exposure deliberately.
03
Beyond
Earn de-escalation
De-escalation is granted on evidence, not on assurance, and typically requires sustained verified performance over a period the customer defines. Establish who inherits the containment discipline, the revised control plan and the customer relationship before the mandate ends.
ESCALATION MANDATE · 6 TO 12 MONTHS
In CE Interim’s experience, the first ninety days are used to establish containment, root-cause discipline and a credible recovery cadence. Formal de-escalation depends on sustained verified performance over the period the customer requires, so the mandate may run longer than the internal process recovery itself.
DE-ESCALATION · SET BY THE CUSTOMER
Formal de-escalation is granted on sustained verified evidence over a period the customer defines, not on assurance.
Pogovorite se s partnerjem o mandatu, preden ga za vas določi situacija.
Rezultati in predaja
What effective interim quality leadership should achieve
Containment the customer believes
The response is verified rather than asserted, and it holds without daily escalation.
Root cause that survives challenge
The analysis stands up to an experienced supplier quality engineer rather than closing an action.
Control, not documentation
The process produces conforming parts because it is controlled, and the evidence is a by-product rather than the objective.
Certification protected
Notification obligations are met and the certificate is not put at risk for the sake of a single programme.
One credible voice
The customer deals with a consistent counterparty and stops escalating internally to find someone who will answer.
Predaja
The containment discipline, the revised control plan and the customer relationship pass to named people before the mandate ends, agreed deliberately so the plant does not quietly drift back.
Koga pošiljamo
The Interim Quality Directors we appoint
Has been through escalation and out the other side.
Has taken a plant from controlled shipping to formal de-escalation with the evidence the customer required. That is a specific experience that changes how the executive handles the customer, the evidence trail and the de-escalation path.
Has led an OEM review, not attended one.
Credibility in that room influences how much time the business is given, and how the customer weighs recovery against placing business on hold.
Knows what the certification body requires.
The notification obligations that may apply, the audit consequences, and how to manage exposure so one programme’s failure does not unnecessarily expose other customer programmes or contracts at the site.
Can change a process, not only measure one.
Root cause is analytical. Correcting it means changing controls, parameters and behaviour on the shopfloor, which is a different capability and the one that determines whether the defect returns.
Has held product when it was commercially inconvenient.
The authority to stop shipment is only real if the executive has used it before, against pressure from the people whose numbers depend on the truck leaving.
CE Interim works through more than 90 operating partners across the Valtus Alliance, in over 30 countries. That reach is what makes it possible to match the customer, the sector and the escalation stage within 72 hours.
Model imenovanja
Od zaupnega poročanja do imenovanja na vodstveno mesto
01
Poročilo o stanju
A Partner conversation under NDA. What the customer has imposed, what has been promised, where the certification exposure sits, and what authority can be delegated.
02
Opredelitev mandata in ocena glede na posamezne izzive
CE Interim defines the scope, the reporting line and the authority to hold product, then interviews each executive for this customer, this escalation stage and this process rather than against a generic quality profile.
03
Predstavitev, imenovanje in upravljanje
Prejmete majhno število resnično ustreznih vodstvenih kadrov, ne pa le seznama življenjepisov. Odločitev o imenovanju je vaša, partner za začasno vodenje pa ostane vključen v proces vse do izvedbe.
Čezmejna napetost
Zakaj čezmejna pooblastila izvršnih direktorjev pogosteje propadejo
Kaj potrebuje lastnik ali sedež podjetja
- Slabe novice takoj, ne šele naknadno
- Pričakovanja delničarjev se odražajo v dejanskem delovanju podjetja
- Nekdo, ki bo podvomil v lokalni odgovor, namesto da bi ga le posredoval
- Neposredna povezava in takojšnje obveščanje nadrejenih, takoj ko se kaj zgodi
Kaj potrebujejo lokalna podjetja
- Vidno vodstvo, ki je dejansko prisotno in ne le opisano
- Verodostojnost pri vodstvenem timu in zaposlenih
- Dejanska pooblastila za odločanje namesto napotitve na višjo raven
- Prednostne naloge, ki jih je mogoče uresničiti z obstoječimi kadri, sistemi in trgom
Oba seznama sta utemeljena, začasni izvršni direktor pa je edina oseba, ki ju ima oba. Mandat preneha veljati v trenutku, ko izvršni direktor začne eno stran zastopati pred drugo.
Področja, na katerih najpogosteje delamo
Moduli za obravnavo situacij
Typical Interim Quality Director mandates
Operativni preobrat
A customer escalation is running and containment is not convincing anyone. The mandate is to make the response credible in week one and to fix the process the escalation has exposed.
Kriza in prestrukturiranje
Escalation has reached third-party inspection or the threat of business on hold, and certification is exposed. The mandate is to protect the site’s entire customer position, not only the programme that failed.
Integracija po združitvi in izločitev poslovanja
An acquired plant is not at group quality standard and the gap will become a customer issue. The mandate is to close it before the customer finds it.
Ključna prosta delovna mesta na vodstvenih položajih
The quality leader has gone during an escalation, taking the history and the relationship. The mandate is to restore a credible counterparty immediately.
Okolja po sektorjih
Where CE Interim appoints Interim Quality Directors
Primarni sektorji
Prav tako se streže
Lastniška razmerja
Poznavanje sektorja je pomembno because automotive escalation procedure, aerospace approval and medical device regulation are different disciplines with different consequences, and the selection criterion reflects the customer’s standard rather than the industry label.
Dokazi v zadevi
Escalation mandates in practice
Owner in Western Europe · Intervention in Romania · Automotive supply · Corporate group
Customer escalation contained at a Romanian automotive plant
Položaj
A plant had reached formal customer escalation, with the containment in place failing to convince the customer and the site’s certification exposed.
Mandat
CE Interim deployed at site level, establishing a verified containment plan, an active root-cause investigation and direct communication with the customer within the first days.
Rezultati
Formal de-escalation was granted on sustained verified performance over a period the customer defined, and the containment discipline and rebuilt customer relationship were handed over before the assignment ended so the plant would not drift back.
Private equity backed European industrial technology manufacturer · Advanced mechanical and precision manufacturing · More than 700 people · Customers across European and international defence markets
Quality leadership through a defence-driven capacity scale-up, Czechia
Položaj
Following a significant increase in defence-related orders, the business was expanding manufacturing capacity. Growth exposes a quality system before it exposes machinery: the escalation risk in a scale-up of this kind comes from accepting
orders the process cannot yet hold.
Mandat
Interim quality leadership to improve first-pass yield, reduce rework, optimise quality processes and release additional capacity across the operation.
Rezultati
Quality performance was stabilised as production capacity increased, with first-pass yield improved, rework reduced and quality ownership strengthened across the operation. The site gained additional usable capacity without allowing the growth ramp to translate into recurring quality failures.
Stroški in trajanje
What an Interim Quality Director mandate costs and how long it runs
Cena naročila se določi kot dnevna tarifa, odvisna od obsega dela, pooblastil in trajanja. Ne gre za odstotek plače, provizijo za posredovanje niti za vnaprejšnjo naložbo. Plačate za delovne dni v okviru dogovorjenega naročila, tarifa pa se potrdi, preden vodstveni kadrovski član začne z delom.
Okvirna dnevna cena
1.000 – 3.000 evrov
Višja, kadar mandat vključuje zakonsko določeno funkcijo ali čezmejno zapletenost.
Trajanje in mejniki
Escalation mandate
Od šest do dvanajst mesecev
Recovery cadence and containment established
Through the first ninety days
Izvršni direktor na kraju samem
V 72 urah po predložitvi končnega poročila
Kaj vpliva na to številko.
The escalation stage and whether certification is exposed. The customer’s own reporting and evidence requirements. Whether supplier quality upstream sits inside the mandate. Whether a launch or validation programme runs concurrently. Every mandate is delivered on site.
Glede na kaj naj bi se merilo.
Ne gre za stroške mandata, temveč za stroške, ki nastanejo, če se razmere nadaljujejo brez odgovorne izvršilne oblasti, medtem ko se odločitve odlagajo.
Koliko boste dejansko plačali.
Partner vam v prvem zaupnem pogovoru navede znesek. Brez stroškov, brez obveznosti.
Vprašanja
Questions plant and group leadership ask
Začasni direktor za kakovost ali začasni direktor obrata?
Direktor za kakovost, kjer sta sistem kakovosti in odnos s strankami tista, ki ne delujeta. Vodja obrata, kjer je kakovost le eden od simptomov, skupaj z dobavo, stroški in delovnim vzdušjem; v tem primeru se z izboljšanjem razmer v obratu izboljša tudi kakovost.
Ali pritožba stranke ogroža našo certifikacijo?
To je mogoče, odvisno od stranke in certifikacijskega sistema. Eskalacija na zunanji pregled lahko vključuje obveznost obveščanja certifikacijskega organa, pri čemer se lahko posledice, če pride do ogrožanja certifikata, razširijo tudi izven programa, ki je sprožil eskalacijo. Zato je treba ogrožanje certifikata oceniti skupaj z eskalacijo s strani stranke, namesto da se domneva, da je omejeno na program, ki jo je sprožil.
Kako hitro stranka pričakuje, da bo nekaj videla?
Zelo hitro. Preverjen načrt za obvladovanje situacije, aktivna preiskava vzrokov in neposredna komunikacija morajo biti običajno vzpostavljeni v prvem tednu, ob upoštevanju strankinih lastnih zahtev glede eskalacije. Stranka presoja, ali se ta odziv razlikuje od prejšnjega, in to oceno si ustvari že v zgodnji fazi.
Kako dolgo traja umirjanje razmer?
Traja dlje kot omejevanje. Zmanjšanje napetosti se doseže na podlagi trajnih, preverjenih dokazov v obdobju, ki ga določi stranka, ne pa na podlagi zagotovil, pri čemer se zaupanje stranke obnavlja počasneje kot sam proces.
Že imamo zunanjega izvajalca inšpekcijskih pregledov. Zakaj bi imenovali vodstvenega delavca?
Zunanji pregled predvsem zagotavlja omejitev škode. Zaščitni ukrepi za širše sanacijske ukrepe – ugotavljanje vzrokov, spremembe procesov in nadzornih načrtov, komunikacija s strankami, tveganje v zvezi s certifikacijo ter notranje upravljanje kakovosti – so v pristojnosti začasnega direktorja za kakovost. Omejitev škode brez teh ukrepov predstavlja strošek, ki se neomejeno nadaljuje.
Kakšna pooblastila ima začasni predstavnik?
Pooblastilo za zaustavitev pošiljke, odgovornost za odnose s strankami na področju kakovosti, pooblastilo za nadzorni načrt in proces ter odgovornost za tveganje v zvezi s certifikacijo. O tem se je treba dogovoriti še pred začetkom izvajanja, da se odločitve glede omejevanja tveganj, procesov in odnosov s strankami ne zavlečejo med čakanjem na odobritve.
Ali lahko mandat zajema tudi kakovost dobaviteljev?
Če so napake posledica dobavljenega materiala, da, čeprav je v primeru, da je napaka dejansko v predhodni fazi verige, morda primerno imenovati začasnega direktorja za dobavno verigo, ki bo odgovoren za sanacijo dobavitelja. Partner bo določil, katera možnost je prava.
Kdo sklene pogodbo z izvajalcem in kaj krije naročnik?
CE dodeljuje mandata za začasno zaposlitev na podlagi poslovnih odnosov med podjetji, pri čemer začasni izvršni direktor ne postane stalni zaposleni pri naročniku. Pogodbena stranka je lokalni subjekt ali regionalno središče, odvisno od države, v kateri poteka posredovanje, izbran izmed več kot tridesetih subjektov v okviru zavezništva Valtus Alliance. Zaposlitveni status, davčne obveznosti, obveznosti v zvezi s socialnim zavarovanjem in druge s tem povezane obveznosti so odvisne od pravne ureditve, pogodbene strukture in okoliščin mandata, zato je sodelovanje prilagojeno državi, v kateri se delo opravlja.
Kdo nosi tveganje, kadar izvršni direktor zaseda uradno funkcijo?
Zavarovanje se sklene za vsak posamezen mandat. Izvršni direktor ima sklenjeno lastno zavarovanje za odgovornost direktorjev in vodstvenih delavcev ter poklicno odgovornost, pri nekaterih mandatih pa ga zagotovi ali k njemu prispeva naročnik. Tudi podjetje CE Interim in vsak član Valtus Alliance imata sklenjeno lastno zavarovanje. Obseg odgovornosti, omejitve in podpisne pravice se pisno dogovorijo med naročnikom, družbo CE Interim in izvršnim direktorjem, preden ta začne opravljati svoje naloge.
Ali mora vodstveni delavec imeti izkušnje z našim konkretnim stranko?
Pomembne so izkušnje s postopkom eskalacije pri tej stranki, saj se zahteve, pogostost poročanja in terminologija med posameznimi proizvajalci razlikujejo. CE Interim upošteva stranko, sektor in stopnjo eskalacije, ne pa delovnega mesta.
Our customer has put us on controlled shipping. What happens first?
A containment plan the customer can verify rather than take on assurance, an active root-cause investigation, and direct communication established within the first week. The customer is deciding whether this response differs from the last one, and that judgement forms early.
Can the interim deal with the certification body directly?
Where the mandate requires it, yes. Escalation to third-party inspection may carry a notification obligation depending on the customer and the scheme, and handling that conversation badly can put the certificate at risk beyond the programme that failed.
Kaj se zgodi na koncu?
A deliberate handover. The containment discipline, the revised control plan and the customer relationship pass to named people inside the business, agreed before the assignment ends.
Containment buys time. It does not buy back confidence.
Pogovorite se neposredno z začasnim partnerjem podjetja CE o razmerah na vodstvenem položaju, mandatu in potrebnih pooblastilih. Pogovor je zaupen in vas ne zavezuje k sklenitvi pogodbe.
Partner se odzove v 24 urah. Nujne situacije na vodstvenih položajih imajo prednost.
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