EXECUTIVE LEADERSHIP · INTERIM QUALITY DIRECTOR
An Interim Quality Director with the authority to hold shipment.
CE Interim appoints proven Interim Quality Directors when a customer has imposed controlled shipping, a certification is exposed, or a quality system has stopped producing the evidence the business needs to defend itself.
Poufność od pierwszego kontaktu. Sprawdzony kandydat na stanowisko kierownicze, spełniający wymagania zlecenia, gotowy do rozpoczęcia pracy w ciągu 72 godzin od otrzymania kompletnego opisu zlecenia.
Struktura podległości służbowej
PLANT MANAGER · COO · GROUP QUALITY
INTERIM QUALITY DIRECTOR
QUALITY SYSTEMS · CONTAINMENT · LABORATORY · SUPPLIER QUALITY
1,500+
Liczba zleceń zrealizowanych rocznie w ramach sojuszu
90+
Partnerzy operacyjni na całym świecie
30+
Kraje objęte badaniem
95%
Zlecenia transgraniczne
72 godziny
Od otrzymania zlecenia do rozpoczęcia misji
Definicja
What is an Interim Quality Director?
An Interim Quality Director is an experienced quality executive appointed for a defined period to take control of a quality system that has failed in front of a customer. The mandate covers containment, root cause, the corrective action evidence trail, the relationship with the customer’s supplier quality function, and the certification exposure that follows.
The appointment is typically triggered when escalation, audit findings or launch failure require executive quality leadership. A customer has imposed controlled shipping, an audit has produced findings the business cannot close, or a launch is failing validation, and the internal team is either overwhelmed or has already lost credibility with the customer.
Escalation is not a quality problem that has been discovered. It is a quality problem that has been visible to the customer for some time, and the evidence trail now has to be rebuilt while under observation.
Czynniki wyzwalające spotkanie
When businesses appoint an Interim Quality Director
01
A customer has imposed controlled shipping
The customer has imposed an enhanced containment regime, potentially including full inspection, additional reporting or customer-specific controls. The internal team is spending its time containing escapes rather than eliminating the cause.
02
Escalation has moved to third-party inspection
The customer has escalated to third-party inspection or another formal containment level. Depending on the OEM, the customer specific requirements and the certification scheme, certification-body notification or additional audit action may also be required.
03
The relationship is close to business on hold
Containment has not worked, the customer is assembling a task force, and new business at the site is at risk.
04
Corrective actions keep being reopened
Problem reports are closed and the defect returns. The corrective actions addressed symptoms, the customer has noticed the pattern, and credibility is now the issue rather than the individual defect.
05
An audit has produced findings nobody can close
A certification or customer audit has raised non-conformances against a timetable the business is behind. Closing them requires evidence the current system does not generate.
06
A launch is failing validation
Part approval is not being achieved, capability studies are not holding, and the programme timeline is now compressing against a customer start of production.
07
The quality leader has gone mid-escalation
Departure at the point of maximum pressure, taking the customer relationship and the history of the issue with them. In CE Interim’s experience, a permanent appointment can take two to three months, and the customer may notice the discontinuity from the first missed report.
08
An acquired plant is not at group standard
A site has joined a group with different quality expectations, different documentation and a different customer base, and the gap has to be closed before it becomes a customer issue.
Czy to właściwe miejsce?
Does the situation require an Interim Quality Director?
The determining question is whether the quality system is the problem, or whether quality is where a wider loss of control is becoming visible.
Appoint an Interim Quality Director when:
- A customer escalation has to be contained and then closed with evidence.
- Certification is exposed and the timetable is set by the certification body.
- The quality system produces documentation rather than control.
- The customer’s supplier quality function needs a credible counterparty.
- A launch or validation programme has to recover against a fixed customer date.
Zasada podejmowania decyzji
When the failure is inside the quality system and the counterparty is the customer’s quality organisation, this is the appropriate appointment.
Kiedy właściwa jest inna rola
Where the site as a whole has lost control, and quality is one symptom alongside delivery, cost and morale, an Interim Plant Manager addresses the cause and quality recovers with it.
Where the defects originate upstream in supplier material rather than in the plant, an Interim Supply Chain Director owns the supplier recovery.
Where the problem spans several sites, an Interim COO carries the authority.
W ramach CE Interim najpierw określa się zakres uprawnień, a dopiero potem proponuje się konkretną funkcję.
Porównanie ról
Which response does the situation need?
Przewiń tabelę w bok →
| Tymczasowy dyrektor ds. jakości | Interim Plant Manager | Interim COO | Third-party inspection | |
|---|---|---|---|---|
| Addresses | The quality system and the evidence | The whole site | Several sites or functions | The symptom |
| Counterparty | Customer supplier quality, certification body | Customer, plant team, group | Group operations | The containment |
| Fixes | Root cause, control plan, documented control | Daily control across the plant | Coordination across sites | The escape, not the cause |
| Mianowany w momencie, gdy | Quality is the failure | Quality is one symptom of several | The failure crosses sites | Containment is mandated |
| Ends when | The customer de-escalates on evidence | The plant runs predictably | The operation coordinates | The customer says so |
| Czas zacząć | W ciągu 72 godzin od otrzymania briefu | W ciągu 72 godzin od otrzymania briefu | W ciągu 72 godzin od otrzymania briefu | Days, and it runs until de-escalation |
Tymczasowy dyrektor ds. jakości
Interim Plant Manager
Interim COO
Third-party inspection
Rodzaje awarii
Dlaczego te spotkania kończą się niepowodzeniem
Containment is treated as the fix.
One hundred per cent inspection is put in place, the defects stop reaching the customer, and the organisation exhales. Nothing about the process has changed. Containment is expensive, temporary and visible, and a customer that sees containment without root cause draws the obvious conclusion.
A quality appointment is made when the site has lost control.
Quality is the most measurable symptom, so it is the one that triggers the call. Where delivery, maintenance and planning are failing alongside it, a quality director can improve the documentation and cannot fix the plant.
The evidence trail is built after the fact.
Corrective actions are recorded to satisfy the customer rather than generated by a system that actually controls the process. It is visible in an audit, it is visible to an experienced supplier quality engineer, and once it is noticed the relationship problem becomes larger than the defect.
The certification exposure is discovered late.
Escalation to third-party inspection can carry a notification obligation to the certification body, depending on the customer’s specific requirements and the certification scheme. Where a certificate is exposed, the consequences can extend beyond the programme that triggered the escalation. That is why certification exposure should be assessed alongside the customer escalation rather than treated as a separate issue.
Zakres uprawnień
What an Interim Quality Director mandate should include
Określona struktura podległości służbowej, uzgodniona przed rozpoczęciem pracy.
Whether the executive reports to the plant manager, the COO or group quality determines what can be decided during an escalation. Customers and certification bodies both establish this early.
Authority to stop shipment.
The right to hold product. A quality mandate without it is advisory, and every difficult decision returns to the person under commercial pressure to ship.
Ownership of the customer quality relationship.
The executive is the counterparty to the customer’s supplier quality function rather than an attendee at their reviews. During escalation the customer needs one credible voice, consistently.
Authority over the control plan and the process.
The right to change inspection, controls and process parameters, not to recommend changes to someone who will schedule them. Root cause without the authority to act on it is a report.
Certification ownership.
Accountability for any notification obligations and the certification exposure, including direct dealing with the certification body where escalation requires it.
Authority over the quality organisation.
The ability to reallocate responsibility and address capability gaps, including in the laboratory and in supplier quality.
Uwaga wydawnicza
Authority must be proportional to the decisions the mandate requires in its first thirty days. In an escalation the customer is measuring response speed as closely as response quality, and an executive who has to seek approval is measured on both.
Odpowiedzialność ustawowa, zakres i ochrona ubezpieczeniowa
Odpowiedzialność wynikająca z przepisów prawa.
Where the mandate requires it, the executive may receive defined authority to hold shipment and sign off quality releases, delegated statutory duties or, where formally appointed and permitted by the local corporate structure, a statutory position. The scope is agreed before the start rather than assumed.
Zakres prac ustala się przed rozpoczęciem realizacji zlecenia.
Klient, firma CE Interim oraz osoba na stanowisku kierowniczym określają na piśmie zakres obowiązków, granice kompetencji oraz limity podpisów.
Ubezpieczenie jest zawierane na podstawie zlecenia.
Kadrze kierowniczej przysługuje własne ubezpieczenie od odpowiedzialności zawodowej oraz ubezpieczenie członków zarządu i kadry kierowniczej. W przypadku niektórych zleceń klient zapewnia takie ubezpieczenie lub współfinansuje je. Firma CE Interim oraz każdy członek Valtus Alliance posiada również własne ubezpieczenie.
Łuk mandatu
How an Interim Quality Director mandate unfolds
The customer sets much of the timetable. A common pattern, not a fixed methodology.
01
Week one
Make containment credible
A verified containment plan, an active root-cause investigation and direct communication with the customer established immediately. The first week should demonstrate that the response is controlled, evidenced and materially different from the conditions that allowed the escalation.
02
Weeks two to eight
Fix the process, not the paperwork
Root cause to a level that survives challenge. Change the control plan, the process and the inspection where the analysis requires it. Build the evidence trail as the system produces it rather than assembling it afterwards. Manage the certification exposure deliberately.
03
Beyond
Earn de-escalation
De-escalation is granted on evidence, not on assurance, and typically requires sustained verified performance over a period the customer defines. Establish who inherits the containment discipline, the revised control plan and the customer relationship before the mandate ends.
ESCALATION MANDATE · 6 TO 12 MONTHS
In CE Interim’s experience, the first ninety days are used to establish containment, root-cause discipline and a credible recovery cadence. Formal de-escalation depends on sustained verified performance over the period the customer requires, so the mandate may run longer than the internal process recovery itself.
DE-ESCALATION · SET BY THE CUSTOMER
Formal de-escalation is granted on sustained verified evidence over a period the customer defines, not on assurance.
Porozmawiaj z partnerem na temat zakresu zadań, zanim sytuacja sama go dla ciebie określi.
Wyniki i przekazanie
What effective interim quality leadership should achieve
Containment the customer believes
The response is verified rather than asserted, and it holds without daily escalation.
Root cause that survives challenge
The analysis stands up to an experienced supplier quality engineer rather than closing an action.
Control, not documentation
The process produces conforming parts because it is controlled, and the evidence is a by-product rather than the objective.
Certification protected
Notification obligations are met and the certificate is not put at risk for the sake of a single programme.
One credible voice
The customer deals with a consistent counterparty and stops escalating internally to find someone who will answer.
Przekazanie
The containment discipline, the revised control plan and the customer relationship pass to named people before the mandate ends, agreed deliberately so the plant does not quietly drift back.
Kogo wysyłamy
The Interim Quality Directors we appoint
Has been through escalation and out the other side.
Has taken a plant from controlled shipping to formal de-escalation with the evidence the customer required. That is a specific experience that changes how the executive handles the customer, the evidence trail and the de-escalation path.
Has led an OEM review, not attended one.
Credibility in that room influences how much time the business is given, and how the customer weighs recovery against placing business on hold.
Knows what the certification body requires.
The notification obligations that may apply, the audit consequences, and how to manage exposure so one programme’s failure does not unnecessarily expose other customer programmes or contracts at the site.
Can change a process, not only measure one.
Root cause is analytical. Correcting it means changing controls, parameters and behaviour on the shopfloor, which is a different capability and the one that determines whether the defect returns.
Has held product when it was commercially inconvenient.
The authority to stop shipment is only real if the executive has used it before, against pressure from the people whose numbers depend on the truck leaving.
CE Interim works through more than 90 operating partners across the Valtus Alliance, in over 30 countries. That reach is what makes it possible to match the customer, the sector and the escalation stage within 72 hours.
Model mianowania
Od poufnej odprawy do mianowania na stanowisko kierownicze
01
Podsumowanie sytuacji
A Partner conversation under NDA. What the customer has imposed, what has been promised, where the certification exposure sits, and what authority can be delegated.
02
Określenie zakresu zlecenia i ocena pod kątem konkretnych wyzwań
CE Interim defines the scope, the reporting line and the authority to hold product, then interviews each executive for this customer, this escalation stage and this process rather than against a generic quality profile.
03
Prezentacja, mianowanie i zarządzanie
Otrzymujesz listę niewielkiej liczby kandydatów na stanowiska kierownicze, którzy faktycznie odpowiadają Twoim wymaganiom, a nie zwykłą listę CV. Decyzja o zatrudnieniu należy do Ciebie, a partner CE Interim pozostaje zaangażowany w proces aż do momentu zakończenia zadania.
Napięcia transgraniczne
Dlaczego transgraniczne mandaty dyrektorów generalnych częściej kończą się niepowodzeniem
Czego potrzebuje właściciel lub centrala
- Złe wiadomości lepiej przekazać z wyprzedzeniem, a nie po fakcie
- Oczekiwania akcjonariuszy odzwierciedlone w rzeczywistej działalności przedsiębiorstwa
- Ktoś, kto podważy lokalną odpowiedź, zamiast ją po prostu powtórzyć
- Bezpośrednia linia komunikacyjna i eskalacja w momencie, gdy coś się wydarzy
Czego potrzebują lokalne firmy
- Widoczne przywództwo, oparte na osobistej obecności, a nie na doniesieniach
- Wiarygodność w oczach kierownictwa i pracowników
- Rzeczywista kompetencja decyzyjna zamiast kierowania spraw do wyższych szczebli
- Priorytety możliwe do zrealizowania przy pomocy obecnych zasobów ludzkich, systemów i warunków rynkowych
Obie listy są uzasadnione, a tymczasowy dyrektor generalny jest jedyną osobą, która pełni obie te funkcje. Mandat traci ważność w momencie, gdy dyrektor generalny zaczyna reprezentować jedną ze stron wobec drugiej.
Obszary, w których najczęściej pracujemy
Moduły sytuacyjne
Typical Interim Quality Director mandates
Turnaround Operacyjny
A customer escalation is running and containment is not convincing anyone. The mandate is to make the response credible in week one and to fix the process the escalation has exposed.
Kryzys i restrukturyzacja
Escalation has reached third-party inspection or the threat of business on hold, and certification is exposed. The mandate is to protect the site’s entire customer position, not only the programme that failed.
Integracja po fuzji i wydzielenie działalności
An acquired plant is not at group quality standard and the gap will become a customer issue. The mandate is to close it before the customer finds it.
Pilne ogłoszenie o naborze na stanowisko kierownicze
The quality leader has gone during an escalation, taking the history and the relationship. The mandate is to restore a credible counterparty immediately.
Środowiska sektorowe
Where CE Interim appoints Interim Quality Directors
Sektory pierwotne
Podano również
Struktury własnościowe
Znajomość branży ma znaczenie because automotive escalation procedure, aerospace approval and medical device regulation are different disciplines with different consequences, and the selection criterion reflects the customer’s standard rather than the industry label.
Dowody rzeczowe
Escalation mandates in practice
Owner in Western Europe · Intervention in Romania · Automotive supply · Corporate group
Customer escalation contained at a Romanian automotive plant
Sytuacja
A plant had reached formal customer escalation, with the containment in place failing to convince the customer and the site’s certification exposed.
Zakres uprawnień
CE Interim deployed at site level, establishing a verified containment plan, an active root-cause investigation and direct communication with the customer within the first days.
Wynik
Formal de-escalation was granted on sustained verified performance over a period the customer defined, and the containment discipline and rebuilt customer relationship were handed over before the assignment ended so the plant would not drift back.
Private equity backed European industrial technology manufacturer · Advanced mechanical and precision manufacturing · More than 700 people · Customers across European and international defence markets
Quality leadership through a defence-driven capacity scale-up, Czechia
Sytuacja
Following a significant increase in defence-related orders, the business was expanding manufacturing capacity. Growth exposes a quality system before it exposes machinery: the escalation risk in a scale-up of this kind comes from accepting
orders the process cannot yet hold.
Zakres uprawnień
Interim quality leadership to improve first-pass yield, reduce rework, optimise quality processes and release additional capacity across the operation.
Wynik
Quality performance was stabilised as production capacity increased, with first-pass yield improved, rework reduced and quality ownership strengthened across the operation. The site gained additional usable capacity without allowing the growth ramp to translate into recurring quality failures.
Koszt i czas trwania
What an Interim Quality Director mandate costs and how long it runs
Wynagrodzenie za realizację zlecenia ustalane jest jako stawka dzienna w oparciu o zakres obowiązków, uprawnienia i czas trwania zlecenia. Nie pobieramy procentu od wynagrodzenia, nie pobieramy opłaty za pośrednictwo ani nie wymagamy żadnej inwestycji z góry. Płacisz za dni przepracowane w ramach uzgodnionego zlecenia, a stawka jest potwierdzana przed rozpoczęciem pracy przez kadrę kierowniczą.
Orientacyjna stawka dzienna
1 000 – 3 000 euro
W większym stopniu w przypadkach, gdy mandat wiąże się z funkcją ustawową lub ma charakter transgraniczny.
Czas trwania i etapy realizacji
Escalation mandate
Od sześciu do dwunastu miesięcy
Recovery cadence and containment established
Through the first ninety days
Kierownik na miejscu
W ciągu 72 godzin od złożenia briefu
Co wpływa na tę liczbę.
The escalation stage and whether certification is exposed. The customer’s own reporting and evidence requirements. Whether supplier quality upstream sits inside the mandate. Whether a launch or validation programme runs concurrently. Every mandate is delivered on site.
W odniesieniu do czego należy to mierzyć.
Nie chodzi o koszt samego nakazu, ale o koszt sytuacji, w której nadal brakuje odpowiedzialnego organu wykonawczego, a decyzje są odkładane na później.
Ile faktycznie zapłacisz.
Podczas pierwszej poufnej rozmowy partner przedstawi Ci kwotę. Bez opłat i bez zobowiązań.
Pytania
Questions plant and group leadership ask
Interim Quality Director or Interim Plant Manager?
Quality Director where the quality system and the customer relationship are the failure. Plant Manager where quality is one symptom alongside delivery, cost and morale, in which case fixing the site fixes the quality with it.
Does customer escalation put our certification at risk?
It can, depending on the customer and the certification scheme. Escalation to third-party inspection may carry a notification obligation to the certification body, and where a certificate is exposed the consequences can extend beyond the programme that triggered the escalation. That is why certification exposure should be assessed alongside the customer escalation rather than assumed to be limited to the programme that triggered it.
How quickly does the customer expect to see something?
Very quickly. A verified containment plan, an active root-cause investigation and direct communication should normally be established within the first week, subject to the customer’s own escalation requirements. The customer is weighing whether this response differs from the last one, and that judgement forms early.
How long does de-escalation take?
Longer than containment. De-escalation is granted on sustained verified evidence over a period the customer defines, not on assurance, and the customer’s confidence recovers more slowly than the process does.
We already have a third-party inspection provider. Why appoint an executive?
Third-party inspection primarily provides containment. An Interim Quality Director holds executive accountability for the wider recovery: root cause, process and control-plan changes, customer communication, certification exposure and internal quality governance. Containment without those is a cost that runs indefinitely.
Jakie uprawnienia otrzymuje pełniący obowiązki?
Authority to stop shipment, ownership of the customer quality relationship, authority over the control plan and process, and accountability for certification exposure. Agreed before the executive starts, so containment, process and customer decisions do not stall while approvals are sought.
Can the mandate cover supplier quality as well?
Where the defects originate in supplied material, yes, though if the failure is genuinely upstream the appropriate appointment may be an Interim Supply Chain Director owning the supplier recovery. A Partner will say which.
Kto zatrudnia wykonawcę i jakie obowiązki spoczywają na zleceniodawcy?
CE organizuje zlecenia dotyczące kadry tymczasowej na zasadzie „business-to-business”, a tymczasowy menedżer nie zostaje zatrudniony przez klienta na stałe. Stroną umowy jest podmiot lokalny lub regionalne centrum, w zależności od kraju, w którym realizowane jest zlecenie, wybrany spośród ponad trzydziestu podmiotów w ramach sojuszu Valtus Alliance. Status zatrudnienia, obowiązki podatkowe, związane z ubezpieczeniem społecznym oraz inne powiązane zobowiązania zależą od jurysdykcji, struktury umowy oraz okoliczności zlecenia, dlatego też warunki współpracy są dostosowane do kraju, w którym wykonywana jest praca.
Kto ponosi ryzyko w sytuacji, gdy osoba wykonawcza zajmuje formalne stanowisko?
Ubezpieczenie jest organizowane w ramach poszczególnych zleceń. Osoba zajmująca stanowisko kierownicze posiada własne ubezpieczenie od odpowiedzialności cywilnej członków zarządu i kadry kierowniczej oraz od odpowiedzialności zawodowej, a w przypadku niektórych zleceń klient zapewnia takie ubezpieczenie lub współfinansuje je. CE Interim oraz każdy członek Valtus Alliance również posiada własne ubezpieczenie. Zakres odpowiedzialności, ograniczenia oraz limity podpisów są uzgadniane na piśmie przez klienta, CE Interim oraz osobę na stanowisku kierowniczym przed rozpoczęciem przez nią pracy.
Does the executive need experience with our specific customer?
Experience of that customer’s escalation procedure matters, because the requirements, reporting cadence and terminology differ between manufacturers. CE Interim matches customer, sector and escalation stage rather than the job title.
Our customer has put us on controlled shipping. What happens first?
A containment plan the customer can verify rather than take on assurance, an active root-cause investigation, and direct communication established within the first week. The customer is deciding whether this response differs from the last one, and that judgement forms early.
Can the interim deal with the certification body directly?
Where the mandate requires it, yes. Escalation to third-party inspection may carry a notification obligation depending on the customer and the scheme, and handling that conversation badly can put the certificate at risk beyond the programme that failed.
Co się dzieje na końcu?
A deliberate handover. The containment discipline, the revised control plan and the customer relationship pass to named people inside the business, agreed before the assignment ends.
Containment buys time. It does not buy back confidence.
Porozmawiaj bezpośrednio z partnerem tymczasowym CE na temat sytuacji przywódczej, zakresu obowiązków oraz niezbędnych uprawnień. Rozmowa ma charakter poufny i nie zobowiązuje Cię do podjęcia współpracy.
Odpowiedź partnera w ciągu 24 godzin. Pilne sprawy dotyczące kadry kierowniczej są traktowane priorytetowo.
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